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Contact Lists

Updated

Contact Lists allow you to set up lists of clients or individual contacts to send SMS or email marketing messages to.

  • Browse to the Contact Lists screen under the Messaging menu.

Adding and Editing Contact Lists

  1. Click New on the action bar, or select an item to edit.
  2. Enter a Name and Description for this Contact List.
  3. Set the Type of Contact List. If you want to send this list via SMS or Email then select the appropriate type. Alternatively set this to Email & SMS if you are going to use both marketing methods on this list.
  4. You can add Clients to your list, or add contacts manually. To add Clients click the Add Clients button. You will be redirected to the Add Clients screen.
  5. In the left column you can specify a variety of filters to apply to your Client database. Apply a selection of filters and then click the Find button to display Clients that match the selected filter criteria.
  6. Once you are happy with your filter, click the Add button to add all Clients that match your filter selection to your Contact List.
  7. To add a contact manually, click the New Contact button. Fill in the Required fields and then click the OK button.
  8. You can also import client from Excel using the Import button.
  9. You will notice that each Contact has a State assigned to them in the list of Contacts. If the Contact is active, then messages will be sent to the Contact. If a contact has unsubscribed from your list, the State will be set to Inactive. You can also manually adjust the State of a Contact by clicking the Edit link in the list of Contacts.
  10. Finally, if any client profile details have changed in your database, you can use the Refresh button on the action menu to automatically update a Contact with the latest Client information.
  11. Click Save to save your changes.
  • If a contact unsubscribes, they are only unsubscribed from that specific Contact List. If you manually add or import the contact into a new Contact List they will be marked as Active and will receive any email or SMS sent to this new list.

Deleting Contact Lists

  1. From the Contact Lists screen open the required item that you would like to delete.
  2. Click the Delete button on the action bar.
  3. If the item is not being used you will be prompted to confirm the delete by clicking the Delete button.

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