The Hotel Integration Settings section allows you to set up integration with a third-party property management system (PMS). If your preferred PMS is not supported, you can set up Email Integration which will forward any invoices to a specific email address when they are created.
- A once-off setup fee is charged for all property management system integration setups. Please enquire with support about this.
Supported Property Management Systems
| PMS | Room Charges | Full Revenue | Monthly Fee | |
|---|---|---|---|---|
| Opera | Yes | Yes | $30 | |
| Protel | Yes | Yes | - | |
| Mews | Yes | Yes | Active | - |
| Hotelier | Yes | No | - | |
| Semper | Yes | Beta | - | |
| RoomRacoon | Yes | Beta | - |
Setting Up Hotel Integration
- Browse to the Hotel Integration screen under the Settings menu.
- Select the Integration Type you want to use.
- Enter the Address of the integration end-point including the port number.
- Tick the Post Receipts check box to post Receipts to the PMS system.
- Tick the Post All Sales check box if you want to post all sales including non-room sales into the PMS.
Codes
- The Outlet Code identifies the specific outlet to the PMS.
- The Products Code uniquely identifies a sales item as a Product sale to the PMS.
- The Services Code uniquely identifies a sales item as a Service sale to the PMS.
- The Courses Code uniquely identifies a sales item as a Course sale to the PMS.
- The Vouchers Code uniquely identifies a sales item as a Voucher sale to the PMS.
- The Tax Code uniquely identifies the form of Tax on the sale to the PMS.
Frequently Asked Questions
1. I've posted an incorrect invoice to the hotel PMS, and the guest has now checked out. When I try to unpost the invoice it gives an error that the account no longer exists. How do I resolve this issue?
In this situation you will need to manually correct the problem. The first step is to manually remove the charge from the guest account in your hotel PMS. Once this is done you can raise a Credit in ChiDesk linked to the original invoice to cancel it. You may need to raise a negative receipt to cancel out any receipt that was raised against the invalid invoice. Now recreate the invoice correctly in ChiDesk and post to the PMS if the room account is still available. If the account is already closed off, you will need to load the corrected invoice details manually into your PMS.
2. When I try to post an invoice or cash balance to the PMS I receive an error similar to: "An error occurred while sending the request. Unable to connect to the server. A connection attempt failed because the connected party did not properly respond after a period of time. or established connection failed because connected host has failed to respond".
This error indicates an issue with the PMS system itself, or a connection being blocked by your network firewall. This is not an issue that ChiDesk can correct, please inform your PMS service provider about this issue and get them in contact with us if they require further information.