If you suspect that somebody else has accessed your ChiDesk account, you can follow these steps to secure it.

Step 1 Downgrade permissions on the user account

Get an administrator to set your ChiDesk user account to a Security Role that has limited permissions to edit, view or delete items in your ChiDesk account.

• If you don't have a Security Role with limited permissions, simply create a new one, and use the Unselect All button to remove all permissions. Save this Security Role and then assign it to the affected user account.
• If the affected account is the Administrator account, first create a new Administrator account using a different email address. This will ensure you still have a user with admin rights.

Step 2 Log in to your ChiDesk account

• Change your password under Settings - Users.
• Remove any API keys that you do not recognize under Settings - API Keys.

Step 3 Secure your personal email

• Change your email password.
• Remove or delete any automatic email forwarding that may be set up on your email account. You can turn off email forwarding in your inbox settings.

Additional recommended steps

If you have completed the steps above, here are a few more recommended precautions you can take.

• Enable two-factor authentication (Highly recommended) on your User account. Navigate to Settings - Users and open the User. On the Security tab tick the Require 2FA setting.